Good to Know
General Terms and Conditions for the Hotel Industry (AGBH 2006 / ÖHGB)
In addition to the house-specific notes below ('Good to Know'), the General Terms and Conditions for the Hotel Industry 2006 (AGBH 2006), adopted by the Hotel Association of the Austrian Federal Economic Chamber, apply. Excerpt of the key provisions:
§ 1 Scope of Application
These terms apply to contracts on the rental of hotel rooms for accommodation as well as all related services and supplies provided by the hotelier to the guest. Deviating conditions of the guest are not recognised unless the hotelier expressly agrees to them in writing.
§ 2 Conclusion of Contract – Deposit
The accommodation contract is concluded upon acceptance of the guest's order by the hotelier. For online bookings via our booking system (Seekda), acceptance takes place by automated booking confirmation by email. The hotelier is entitled to request a reasonable deposit.
§ 3 Beginning and End of Accommodation
The guest has the right to occupy the rented rooms from 2:00 PM on the agreed day. If the guest has not occupied the rooms by 6:00 PM, the hotelier is entitled to allocate the rooms otherwise, unless a later arrival time has been expressly agreed. The rented rooms must be vacated by 11:00 AM on the day of departure.
§ 4 Withdrawal from the Contract – Cancellation Fee
Up to 3 months before the agreed arrival day, the contract may be terminated unilaterally by the guest free of charge. Outside this period, withdrawal is only possible upon payment of the agreed cancellation rates (see cancellation policy below). In the event of non-utilisation of the service ('no-show'), the full accommodation price is payable.
§ 5 Provision of Substitute Accommodation
The hotelier may provide the guest with adequate substitute accommodation (of the same quality) if this is reasonable for the guest, in particular if the deviation is minor and objectively justified.
§ 6 Rights of the Guest
By concluding an accommodation contract, the guest acquires the right to the customary use of the rented rooms, of the facilities of the accommodation establishment that are usually and without special conditions available to guests, and to customary service. The guest must exercise their rights in accordance with hotel customs (house rules).
§ 7 Obligations of the Guest
The guest is obliged to pay the agreed prices plus any additional amounts incurred by separate use of services by them and their accompanying persons, plus statutory VAT, no later than at the time of departure. The guest is liable for any damage caused by them, their companions, third parties with their consent, or their animals.
§ 8 Rights of the Hotelier
If the guest refuses to pay the agreed remuneration or is in arrears, the hotelier has the statutory right of retention pursuant to § 970c ABGB and the statutory lien pursuant to § 1101 ABGB on the items brought in by the guest.
§ 9 Obligations of the Hotelier
The hotelier is obliged to provide the agreed services to the locally customary extent. Special services for which a separate fee is charged must be announced by notices in the hotel (e.g. reception, room).
§ 10 Liability for Damage to Brought-in Items
The hotelier is liable pursuant to §§ 970 et seq. ABGB for items brought in by the guest. Liability is excluded if the damage is caused by the guest, persons accompanying them, or by force majeure. Liability is limited to the maximum amount stipulated in the Ordinance Federal Law Gazette No. 638/1921 as amended. Valuables, money and securities can be kept in the hotel safe up to a maximum amount of € 550; any liability beyond this is not assumed.
§ 11 Liability Limitations
In the case of a breach of contract due to slight negligence, the hotelier's liability is excluded, unless personal injury is involved. If the Austrian Consumer Protection Act (KSchG) applies, the above liability limitations do not apply.
§ 12 Animals
Animals may only be brought into the accommodation establishment with prior consent of the hotelier and against a special fee. The guest must keep their animal properly supervised during their stay.
§ 13 Extension of Accommodation
The guest has no entitlement to an extension of their stay. Occupation of the room beyond the agreed length of stay does not constitute a contract.
§ 14 Place of Performance, Jurisdiction and Choice of Law
The place of performance is the location of the accommodation establishment. For disputes – as far as legally permissible – exclusively the court with subject-matter jurisdiction at the registered office of the establishment (Regional Court of Krems an der Donau) is competent. Austrian substantive law applies, excluding conflict-of-laws provisions and the UN Convention on Contracts for the International Sale of Goods.
§ 15 Miscellaneous
Should individual provisions of these terms be ineffective or void, this shall not affect the validity of the remaining provisions. For accommodation contracts with consumers within the meaning of the KSchG, the above provisions apply only insofar as the KSchG does not mandatorily prescribe otherwise.
Full version of the AGBH 2006 available as PDF download below.
Good to Know
Check-in / Check-out
Arrival is possible from 2:00 PM to 6:00 PM (if you arrive later, please let us know). Check-out and room release is scheduled from 8:00 AM to 11:00 AM. Earlier arrival or later room release is available subject to availability from 9:00 AM or until 5:00 PM and will be charged at € 40 per half-day per person.
Included Services
A hearty, wholesome breakfast buffet with homemade products and use of our exclusive wellness area 'Penthouse SPA – above the rooftops of the Wachau' on the 5th level, as well as a parking space for your car, are included in the room rate.
Not Included
All additional consumptions in the hotel, minibar, the tourism levy of the town of Dürnstein, and massage services.
Accessibility, Air Conditioning & Lift
The guest rooms in the central and west wings of the hotel, as well as reception, lounge and restaurant, are barrier-free and air-conditioned via core activation (cooling pipes in concrete). The east wing of the hotel is the historic section (room category Federspiel) and is neither barrier-free nor air-conditioned.
Payment
We accept cash, debit cards, VISA and MASTERCard. In the restaurant you can pay at the table or add the amount to your room bill by signature. Please check your restaurant bills for accuracy – subsequent corrections beyond the daily cash closing (nightly) are not possible. Payment with third-party vouchers is only possible with direct hotel reservations – not with bookings through third parties.
Restaurant Hours
Enjoy our breakfast buffet from 8:00 AM to 10:00 AM. For late risers, we offer a Viennese breakfast until 11:30 AM. From 1:00 PM to 3:00 PM we serve light snacks, cakes, coffee and ice cream specialities. In the evening from 6:30 PM to 8:00 PM our restaurant team awaits you – please make your table reservation by 10:00 AM on the desired day.
Half Board
Gourmet menu in 4 courses, price EUR 45.–
Gourmet Tip
We offer a daily wine tasting menu in 7 courses including wine pairing with wines from our own winery. Price EUR 75.– per menu. We look forward to your reservation by 10:00 AM on the desired day.
Languages
German, English
Extra Bed
Extra bed = sofa bed with 2 full-paying guests in the room Discount: 0–2 years free, 2–9 years 50%, 10–99 years 20%
Pets
Well-behaved dogs are allowed. Please consult our reception team, as some room categories are not available for hygiene reasons! Your pets must be kept on a leash in and around the hotel and are not allowed in the spa area or hotel bar/lounge! The cleaning fee is € 35 per dog per night (incl. basket, excl. food); damage to the room or special cleaning will be charged separately (€ 45 per commenced working hour).
Internet
HI SPEED WIFI is available free of charge throughout the hotel.
Parking
Ample parking is available in our hotel garage and parking areas – one parking space per room is included. If you would like to reserve a fixed space in the garage, please let us know in advance; price per day EUR 10.–
Smoking
All public areas in the hotel and guest rooms are non-smoking areas. You are welcome to smoke on the restaurant terrace or your room balcony. Our hotel does not sell cigarettes. Please be aware of our sensitive fire alarm system. Self-caused false alarms of the fire brigade will be invoiced.
Cancellation Policy
Cancellations of individual bookings up to 10 days before travel or for direct hotel bookings up to 2 days before arrival are free of charge, thereafter and for early departure 100%. Summer solstice and New Year's Eve bookings can be cancelled free of charge up to 10 days before arrival, thereafter and for early departure 100%. For bookings of 5 or more rooms: cancellation of all rooms up to 3 weeks before arrival free of charge, up to 10 days before arrival 50%, thereafter 100%. Cancellation conditions for groups of 25 or more persons on request. Cancellations are only accepted in writing and upon confirmation. FAGG notice: For bookings concluded online or by means of distance communication, there is no 14-day right of withdrawal pursuant to § 18 (1) no. 10 of the Austrian Distance and Off-Premises Contracts Act (FAGG), as accommodation services are provided on a specific date or within a specifically defined period. For bookings made through third-party providers (e.g. booking.com, HRS, Expedia), their General Terms and Cancellation Conditions apply exclusively.
Travel Protection
Play it safe with your holiday planning: use our in-house travel protection service. In case of cancellation, this can save you a lot of trouble.
This travel protection applies in the following cases:
- Illness before the start of your trip
- A death in the family
- An accident before or during your journey to our hotel
- Unforeseeable events such as road closures, flooding, various natural disasters
| Booking Amount | Protection |
|---|---|
| Up to € 300 | € 30 |
| Up to € 700 | € 70 |
| Up to € 1,000 | € 100 |
| Up to € 1,500 | € 150 |
| Up to € 2,000 | € 200 |
| Up to € 2,500 | € 250 |
| Up to € 3,000 | € 300 |
| Above | € 400 |
This information is not to be considered complete; changes, typographical and printing errors reserved.